About Martinez Digital Marketing LLC

Martinez Digital Marketing LLC (“we,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our digital marketing services.

1. Information We Collect

We collect information you voluntarily provide when you fill out our contact form, request a consultation, or communicate with us by phone or email. This includes: your name, company name, phone number, email address, website URL, business industry, marketing budget, and any details you provide in your message. We may also collect information automatically through standard web technologies, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site.

2. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). We use Google Analytics to understand how visitors interact with our website. You may disable cookies through your browser settings, but doing so may affect the functionality of certain features.

3. How We Use Your Information

We use the information we collect to: respond to your inquiries and provide requested services; send you relevant marketing information, proposals, and service updates (with your consent); improve our website and service offerings; analyze website traffic and user behavior; comply with legal obligations; and prevent fraud and protect our legal interests.

4. Marketing Communications

If you provide your email address, we may send you information about our services, marketing tips, and industry updates. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing emails does not affect our ability to send you transactional communications related to services you have requested.

5. Third-Party Services

We use third-party services to operate our business and deliver our services. These include Google Analytics for website analytics, Google Ads for advertising, email marketing platforms, CRM software, and project management tools. These third parties have their own privacy policies governing their use of your information. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

6. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the right to: know what personal information we collect about you; request deletion of your personal information; opt out of the sale of your personal information (we do not sell personal information); and not be discriminated against for exercising your privacy rights. To exercise these rights, contact us at mauriliomartinezrios@digtinez.com or call (820) 465-3089.

7. Children’s Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete that information.

8. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related questions or to exercise your rights, contact: Martinez Digital Marketing LLC, 1301 Commercial Ave Unit 89, Oxnard, CA 93030. Phone: (820) 465-3089. Email: mauriliomartinezrios@digtinez.com.

These Terms and Conditions (“Terms”) govern your use of the Martinez Digital Marketing LLC website and the engagement of our marketing consulting services. By using our website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or engaging our services, you represent that you are at least 18 years of age, have the legal authority to enter into binding agreements on behalf of yourself or your organization, and agree to comply with these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Marketing Consulting Services

Martinez Digital Marketing LLC provides digital marketing consulting services including but not limited to search engine optimization, Google Ads management, content marketing, social media marketing, email marketing, marketing automation, lead generation, brand strategy, and analytics. The specific scope of services, deliverables, and fees for each engagement are defined in a separate Service Agreement or Statement of Work signed by both parties.

3. Client Responsibilities

Clients are responsible for: providing accurate and complete information about their business, products, services, and target market; granting timely access to necessary accounts and platforms (website CMS, Google Analytics, Google Ads, social media accounts, etc.); reviewing and approving deliverables within agreed timeframes; providing feedback and direction in a timely manner; and ensuring that all content provided to us for use in marketing materials does not infringe on any third-party intellectual property rights.

4. Payment Terms

Payment terms are specified in each Service Agreement. Monthly retainer services are invoiced at the beginning of each month and are due within 15 days of the invoice date. Project-based services may require a deposit before work commences. Late payments are subject to a 1.5% monthly service charge. We reserve the right to suspend services for accounts more than 30 days past due.

5. Revisions and Approvals

Our service agreements specify the number of revisions included for deliverables such as ad copy, content pieces, and reports. Additional revisions beyond the agreed scope may be subject to additional fees. Clients are responsible for reviewing deliverables and providing approval or revision requests within 5 business days. Failure to respond within this timeframe will be considered approval to proceed.

6. Intellectual Property

Upon full payment, clients receive ownership of all original content and creative materials developed specifically for their account. We retain ownership of our proprietary methodologies, tools, templates, and processes. We do not transfer ownership of third-party software, platforms, or tools used in delivering services. Client grants us a limited license to use their trademarks, logos, and brand materials solely for the purpose of delivering contracted services.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary business information shared during the engagement. We will not disclose client business strategies, financial information, or competitive intelligence to third parties without prior written consent, except as required by law.

8. No Guarantee of Results

Digital marketing results depend on many factors outside our control, including search engine algorithm changes, market conditions, competitive activity, and client website quality. We do not guarantee specific ranking positions, traffic levels, lead volumes, or revenue outcomes. We commit to applying our best professional expertise and adhering to ethical marketing practices in pursuit of your stated business goals.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Martinez Digital Marketing LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to our services or this agreement. Our total liability for any claim shall not exceed the total fees paid by the client in the three months preceding the claim.

10. Termination

Either party may terminate a monthly service agreement with 30 days written notice. Project-based agreements may only be terminated in accordance with the terms specified in the individual project agreement. Upon termination, we will provide a complete handover of all campaign assets, credentials, and documentation within 10 business days.

11. Dispute Resolution

Any disputes arising from these Terms or our service agreements shall first be addressed through good-faith negotiation. If negotiation is unsuccessful, disputes shall be resolved through binding arbitration in Ventura County, California, under the rules of the American Arbitration Association. You waive any right to participate in class action proceedings.

12. Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any legal proceedings shall be brought exclusively in the courts of Ventura County, California.

13. Contact Information

Martinez Digital Marketing LLC, 1301 Commercial Ave Unit 89, Oxnard, CA 93030. Phone: (820) 465-3089. Email: mauriliomartinezrios@digtinez.com.

This Refund Policy describes the terms under which Martinez Digital Marketing LLC provides refunds for our marketing consulting services. We are committed to delivering high-quality work and resolving any service issues fairly and professionally.

1. Project Deposits

Project-based engagements typically require a deposit of 50% of the total project fee before work commences. Deposits are non-refundable once work has begun, as they compensate for the time and resources allocated to your project. If you cancel a project before any work has commenced, you may request a full deposit refund within 5 business days of payment. After work has commenced, deposits will not be refunded, though any work completed will be delivered to you.

2. Consulting Services

Fees for completed consulting sessions, strategy calls, and advisory services are non-refundable. If you need to reschedule a consulting session, please provide at least 24 hours notice. Sessions cancelled with less than 24 hours notice may be subject to a cancellation fee equal to 50% of the session fee.

3. Monthly Marketing Services

Monthly retainer fees cover the services delivered during that billing period. Because we allocate staff time, tools, and resources at the beginning of each billing period, monthly retainer fees are generally non-refundable once the billing period has begun. If you believe a billing error has occurred, contact us within 15 days of the invoice date and we will investigate promptly.

4. Subscription Services

If you subscribe to any ongoing subscription-based services offered by Martinez Digital Marketing, you may cancel your subscription at any time with 30 days written notice. You will continue to receive service and be billed through the end of your current billing period. No partial-month refunds are provided for subscription cancellations.

5. Cancellation Policy

To cancel a monthly marketing program, provide written notice to mauriliomartinezrios@digtinez.com with at least 30 days advance notice. Your program will continue through the end of the notice period, and you will be billed normally during that time. We will provide a complete project handover, including all campaign assets, account access, strategy documents, and performance reports, within 10 business days of the end of the engagement.

6. Refund Eligibility

Refunds may be considered in the following circumstances: duplicate payment for the same service; payment for services that were not delivered due to our failure to perform; or billing errors that resulted in an overcharge. To request a refund, contact us within 30 days of the billing date with a description of the issue and supporting documentation.

7. Completed Services

Fees for services that have been fully delivered are non-refundable. This includes completed SEO audits, finished content pieces, launched advertising campaigns, and completed strategy documents. If you are dissatisfied with a deliverable, contact us within 10 business days of delivery to discuss revisions or resolution options.

8. Billing Disputes

If you dispute a charge, contact us at mauriliomartinezrios@digtinez.com within 30 days of the billing date. We will investigate the dispute and respond within 5 business days. We ask that you contact us directly before initiating a chargeback, as direct communication allows us to resolve issues more quickly and efficiently.

9. Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and provide documentation of services rendered. Unjustified chargebacks may result in termination of service and may be referred to collections.

10. Exceptions

We evaluate refund requests on a case-by-case basis and may make exceptions to this policy at our sole discretion. Exceptions do not waive our right to enforce this policy in future transactions.

11. Contact Information

For refund requests or billing questions: Martinez Digital Marketing LLC, 1301 Commercial Ave Unit 89, Oxnard, CA 93030. Phone: (820) 465-3089. Email: mauriliomartinezrios@digtinez.com. We respond to all billing inquiries within 2 business days.